□ Know where all of the heating and cooling units are in your home.
□ Check your air filter. A dirty air filter is a common cause of problems.
□ Be ready to explain clearly what problems you’ve had.
□ Make sure the system is accessible by the dealer, and there is no junk (or Christmas decorations) stacked in front of your furnace or air handler.
□ If there are excessive weeds around your outdoor unit be sure to have the area cleaned prior to the technicians arrival.
□ Put pets in a separate room.
□ Make sure an adult (18 years or older) is home to let your dealer in.
□ Be prepared to answer the phone. Many technicians call when they’re on the way.
□ If you rent, make sure you have permission to have your system serviced.
□ If you see ice anywhere on your unit shut it off so it’s thawed and ready for service.
□ Have information on all prior services performed on your system readily available.
□ Be prepared to make a payment to the dealer.