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Pre-Service Checklist

□  Know where all of the heating and cooling units are in your home. 

□  Check your air filter. A dirty air filter is a common cause of problems. 

□  Be ready to explain clearly what problems you’ve had. 

□  Make sure the system is accessible by the dealer, and there is no junk (or Christmas decorations) stacked in front of your furnace or air handler.  

□  If there are excessive weeds around your outdoor unit be sure to have the area cleaned prior to the technicians arrival. 

□  Put pets in a separate room. 

□  Make sure an adult (18 years or older) is home to let your dealer in. 

□  Be prepared to answer the phone. Many technicians call when they’re on the way. 

□  If you rent, make sure you have permission to have your system serviced.

□  If you see ice anywhere on your unit shut it off so it’s thawed and ready for service. 

□  Have information on all prior services performed on your system readily available. 

□  Be prepared to make a payment to the dealer. 

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